Void bills and payments
Cancel a bill that was created in error, or undo a payment you recorded by mistake.
If a bill shouldn't have been created, or a payment was recorded by mistake, you can void either from the tenant's Billing card.
Steps
- Open the tenant's page and find the Billing card.
- To cancel an unpaid bill, select Void bill on it.
- To undo a recorded payment, select Void payment on its paid bill.
Good to know
- Only an unpaid bill can be voided. Once voided, it keeps its invoice number, shows VOID, and that month can't be billed again — only void a bill when the month shouldn't be charged at all.
- Voiding a payment puts its bill back to unpaid so you can record it again; the receipt is kept but marked VOIDED.