Helpdesk
Track tenant complaints on a board, reply to them, and mark them resolved.
Helpdesk is a board of tenant complaints — plumbing, electrical, wifi, furniture, cleaning, and other issues — so you can track each one from open to resolved.
Steps
- Open Helpdesk (desktop sidebar, or the Helpdesk tab on your phone).
- On desktop, a ticket moves through the Open, In progress, and Resolved columns; select Start to begin working on an open ticket. On your phone, select Assign on an open ticket to start it.
- To reply to the tenant, open the ticket's Messages, type a reply, and select Send.
- Once the issue is fixed, enter a resolution note and select Resolve.
- Set a ticket's priority with the priority selector on the ticket at any time.
Good to know
- Resolving a ticket requires a resolution note — it's kept as a record of what was done.
- A tenant can reopen their own resolved complaint, which moves it back to Open.
- Tenants are notified when their ticket moves to In progress, when you reply, and when it's resolved.